ZAPP was founded on the principles of The Service Profit Chain, which demonstrates that highly engaged employees create highly satisfied customers. Highly satisfied customers are more loyal, which means they’re more frequent, they spend more per visit, and they recommend you more often.
We help organizations make improvements that create employee engagement and customer loyalty to increase profitable sales.
What we believe:
The more you know about your customers and employees, the better experience you can provide them. The more we know about your business, the better we can help.
What we do:
We help brands create more 5-star human experiences with a holistic approach which includes five signature solutions:
- 1Customer Experience Measurement
- 2Employee Engagement
- 3Zapp Feedback
- 4Social Monitoring + Publishing
- 5Brand Research